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FAQs

  Q. What happens if the recipient is not at home?
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Where the courier is unable to find a person to accept delivery, a calling card will be left for the recipient to contact the courier. The recipient can arrange an alternate delivery time or alternate location (this is at the discretion of the of the courier.) The recipient can also arrange to collect the gift from the nearest courier depot if this is more convenient. If the recipient does not contact the courier he will try to deliver again the following day. If the courier is unable to deliver the following day and the recipient does not get in touch with the courier the goods are held for four days and then returned to us. A charge will be made for redelivery to the original or an alternate address. The purchaser will also be charged for any items which have become unsuitable for sale and need replacing such as perishable items.

  Q. Will the delivery always be delivered on the date requested?
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We will always strive to deliver on the date requested. During December the anticipated level of deliveries particularly as it gets closer to Christmas may result in delivery a little earlier than requested to avoid the possiblity of any delivery not being completed before Christmas.

  Q. Can I order now for delivery at a later date?
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Yes and you can insert your preferred delivery date when ordering.

  Q. If I have a delivery problem who do I contact?
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When your order is despatched we will send you an email to confirm this and giving you a tracking number which you can use on the courier's website to track your order. If there seems to be a delivery problem return your confirmation email to us outlining the problem. We will reply as soon as we can.

  Q. Do you provide a support email address?
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Yes. You can email us at any time at support@thearttofhampers
sales@thearttofhampers
returns@thearttofhampers
info@thearttofhampers

We will respond to you as soon as possible. You can also contact our customer services department by telephone (+44 (0)2891870704) if you have a query or problem.

  Q. Can I send a message with my order?
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Yes. Every order is accompanied by a gift card and at the checkout you will be able to insert your personal message.

  Q. What is the customer satisfaction policy of your company?
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Thearttof hampers is totally committed to complete customer satisfaction.

If you are not satisfied with the goods or service provided please contact us immediately and we will respond as quickly as practicable.

  Q. What if some items in the hamper are out of stock?
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We endeavour to keep all of our items in stock all of the time. However, sometimes this is just not possible due to circumstances beyond our control. If an item is out of stock it will be replaced by an item of similar or greater value.

  Q. Can I pay with a credit card?
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Yes. We accept all international debit and credit cards (Visa, Mastercard, Barclaycard, Visa Debit, Visa Electron, Solo and Maestro)

  Q. Can I pay by American Express?
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No. We do not accept American Express.